Daytime: Store Assistant Supports pharmacists by handling customer guidance, assisting customers with special needs, equipment inspections, and off-peak inventory checks to optimize staffing.
Nighttime: Autonomous Store Attendant Serves as the core operator in unmanned scenarios, automatically fulfilling delivery orders, guiding self-service purchases, and conducting store safety inspections for 24/7 unmanned operations.
Autonomous Product Retrieval: Voice activation & intent recognition → path planning → quiet guided navigation → automatic standby after retrieval, with low-noise obstacle avoidance.
Assisted pickup: request issued > autonomous navigation > precise grasping > safe handover — designed for seniors, the sick, the disabled and other vulnerable customers, as well as shoppers purchasing bulky or multiple‑item orders.
Delivery Order Fulfillment: Order placement → verification → automated picking & packing → contactless delivery, with rapid response and privacy protection.
Hardware Adaptation: Suction cups + adaptive grippers with torque control, combined with high-elasticity protective buffers, enabling damage-free handling of irregular and fragile medicines
System Integration: Seamlessly integrates with ERP/WMS and delivery platforms, working with automated packaging equipment to enable order synchronization, standardized operations, and full-process data traceability.
Cost Reduction: 100% reduction in nighttime labor costs; up to 80% higher off-peak operational efficiency.
Enhanced Service: 24/7 service with dedicated support for customers with special needs.
Safety & Security: Zero-damage medicine handling, scheduled store inspections, and real-time anomaly alerts.
Digital Management: Data accumulation and insights to support more refined operational decision-making.
Supports both local and remote real-time control. With a high-bandwidth communication architecture, public network latency is reduced to the millisecond level, enabling users to remotely operate robots to perform complex tasks.
